FAQs

WHERE CAN I SHOP?
We sell on our website and live pop up events. Keep an eye out on our Instagram @suiheartclub for live events. We also have a selection of Alchemy Bracelets at The Canyon in Los Angeles

WHAT ARE MY PAYMENT OPTIONS?
We accept all major credit cards and Paypal.  

DO YOU SHIP INTERNATIONALLY?  
Yes! Shipping will calculate upon checkout.  

WHO MAKES YOUR PRODUCTS?
We work collaboratively with makers to conceive of design and produce our products. Right now we work with Erica at Half Moon Candle Co. who hand-pours our candles and fragrance from Chicago, Illinois. We work with Brittany at Ostara to design and produce our Alchemy Bracelets made in Las Vegas, Nevada.

HOW SHOULD I CARE FOR MY BRACELET?
Like all jewelry, Alchemy bracelets should be stored away from light in a bracelet pouch or jewelry box. To extend the life of the piece, take off in the shower, swimming etc. To polish, use any gold polish on the chain or minimal soap and water on the crystal.  

ARE YOUR PRODUCTS ECO-FRIENDLY?
All our essential oils are all natural, and candles and fragrance are small batched.  

WHAT DOES 24K GOLD PLATED MEAN? 
Our alchemy bracelets are 24k Gold plated on brass chain which is known to be a metal with low skin irritation.  

I GOT ONE OF MY ITEMS, BUT NOT THE OTHER, WHAT'S GOING ON?
At Suiheart Club we’re lucky to work with makers to create our wonderful products. That being said, we ship from multiple locations in the USA! So, if you’re waiting for an item, check your email, you may have multiple tracking numbers and your items will arrive shortly.

MY APPAREL ORDER HASN'T ARRIVED.
All our apparel items are made to order and take 2-6 business days to fulfill, so if you haven’t received your item, be patient while we’re making your magic!

RETURNS/REPAIRS

WHAT IS YOUR RETURN POLICY? 

Candles
To request a refund you must contact us within 3 days of receiving your candle and it must be sent back to the seller within a week at purchaser’s expense. Refunds will not be accepted if candles have been lit. All refunds must be returned in new condition.

*Due to warm weather during summer months (June - September), candles may melt slightly in transit. HALF/MӪӪN will not except returns/issue refunds if this happens.

Alchemy Bracelets
We offer exchanges or returns in the form of store credit only if notified within 3 days of delivery. Jewelry must be unworn and in its original packaging to qualify for an exchange or store credit. We are unable to honor exchanges or store credit requests on items that do not abide by these rules.

WHAT IF MY ALCHEMY BRACELET NEEDS A REPAIR?
To inquire about a repair, please email us at info@suiheartclub.com and CC jewelry@suiheartclub.com with "REPAIR" in the subject line. Include your name, order number, description, and photos of the damaged bracelet. We will assess the damage and if we are able to repair your item, we will determine if a repair fee will be required. Customers are responsible for shipping costs. We will notify you if there is an added repair fee before issuing shipping instructions. Suiheart Club and Ostara are not responsible for any damage to the jewelry caused by the wearer. We reserve the right to deny unreasonable repair requests. 

MY ALCHEMY BRACELET IS TOO BIG/SMALL, WHAT DO I DO? 
We've provided an extender chain for varying sized wrists, but we understand that one size doesn't fit all! If your bracelet is too small, or too big, please email us at info@suiheartclub.com and CC jewelry@suiheartclub.com with "RESIZE" in the subject line, along with your name and order number. Sizing fixes are free of charge. Customers are responsible for shipping costs.

COMMUNITY

CAN YOU TELL ME MORE ABOUT TORI AND VIRA?
Vira is an artist and yoga teacher who works professionally as an illustrator.  Vira teaches principles of meditation and mindfulness through Suiheart Club, and incorporates her knowledge of the esoteric practice of tarot to frame conversations around modern-day wellness. She received her RYT200 in 2016 from Jai Yoga Arts in Brooklyn, NY with a curriculum focused on meditation, yogic philosophy and vinyasa. 

Tori is a TV personality and singer. She first appeared on MTV’s “Are You the One?” in 2016 and launched her career on multiple competition shows like MTV's the Challenge and Fear Factor. She is a fierce competitor and uses mindfulness to train and compete. She is grateful that her success has given her a voice for good. She uses her Instagram platform to inspire and uplift her dedicated followers and on "Fear Factor,” she helped raise $50,000 for St. Jude’s Children’s Hospital. 

HOW DO I GET SUIHEART CLUB IN MY STORE?
Send Vira an email at vira@suiheartclub.com to request wholesale information and a line sheet.

HOW DO I COLLABORATE WITH SUIHEART CLUB?   
We're always interested in hearing new ideas about products, community building and cross-promoting. We are open to featuring artists, writers on our blog and social platforms. We also love working with influencers to cross promote.  Feel free to email us at info@suiheartclub.com with Collaboration in the subject line.

For press, event, or appearance inquiries contact vira@suiheartclub.com.